Mezuzah Maven – No Returns or Refunds is Our Policy
Effective Date: January 29, 2024
Thank you for choosing The Mezuzah Maven for your custom-made mezuzah needs. We take great pride in our craftsmanship and are dedicated to providing you with a unique and personalized product. As each mezuzah is meticulously created to order, we want to ensure transparency regarding our refund policy.
1. Customization and Personalization:
- Every mezuzah we produce is custom-made according to your specifications and preferences.
- We take great care in tailoring each product to meet your unique requirements, including size, materials, and design.
2. No Cancellation Once Order is Confirmed:
- Due to the personalized nature of our products, orders cannot be canceled once they have been confirmed.
3. No Refunds:
- Mezuzah Maven does not offer refunds for custom-made products.
- This policy includes but is not limited to dissatisfaction with color, design, size, or any other subjective elements chosen during the customization process.
4. Quality Assurance:
- We are committed to ensuring the highest quality in every mezuzah we create.
- In the rare event that you receive a product with a defect or error, please contact our customer service within 7 days of receiving your order for assistance at faigy@mezuzahmaven.com.
5. Damaged or Incorrect Items:
- If your custom-made mezuzah arrives damaged or is not as specified in your order, please notify us immediately with clear photos of the issue.
- We will assess the situation and, at our discretion, may offer a replacement or appropriate remedy.
6. Shipping and Handling:
- Mezuzah Maven is not responsible for damages that occur during shipping or mishandling after delivery.
- Please inspect your order promptly upon receipt and report any shipping-related issues within 7 days.
7. Communication:
- For any concerns or inquiries related to your order, please email faigy@mezuzahmaven.com.
By placing an order with The Mezuzah Maven, you acknowledge and agree to the terms of this policy. We appreciate your understanding of the unique and personalized nature of our products and are here to assist you with any questions or concerns.
Thank you for choosing The Mezuzah Maven.